Innovation for Your Future
F&M Bank is excited to bring you a completely transformed digital banking experience with your convenience in mind. As we approach the May 20, 2024 launch date, we’d like to share important information about what you can expect. Together, we are working behind the scenes to ensure your transition to our new digital banking platform is as seamless as possible.
Digital banking services and tools you can expect:
- A new mobile app for a seamless digital banking experience
- View and transfer money between accounts you own
- Conveniently pay bills with bill pay
- Budget, monitor, and organize all your personal spending under one roof
- Make loan payments
- Securely manage your account profile
- Order checks and view images of canceled checks
- Receive transaction alerts and reminders, including debit card controls
- Have customer support at your fingertips
Please refer back to this page as May 20, 2024 approaches. We’ll post regular updates, including FAQs and feature enhancements. In the meantime, if you have additional questions, please email us at support@fmbank.biz
Online & Mobile Banking Access
On Monday, May 20, 2024 at 8 a.m. CST, your account will be automatically converted to our new digital banking experience. Check back here on that date, or check your email for first-time login links into the new digital banking systems.
First-Time Login Instructions
All users (consumer or business) must follow the initial login process. F&M Bank will send a "Welcome" email on Monday, May 20, 2024 to the email address associated with a user's Internet Banking. This "Welcome" email will contain a link to direct users to complete the first-time login process. Consumer users will need the last 4 digits of their social security number; Business users will need the last 4 digits of the Tax ID. All users will need their account number.
Users must complete the following process to gain access to digital banking:
- Verify your identity by completing the identification process.
- Create a new secure passcode.
- For your security, you may be required to change your Access ID.
- Enter your email address.
- Activate security questions by selecting and answering them.
- Digital Banking Agreements and Disclosures are presented, and you must “accept” them.
Once you have completed the above steps successfully, you have completed the conversion login process.
Locate Your Account Number
You must have your account number to log in to the new digital banking system for the first time. Please review the FAQs below if you need help finding your account number. Or, if you need further assistance, give us a call at 1-800-391-2265.
Important Dates & Times
Scheduled Outages Dates & Times
Our online banking system outage will be Friday, May 17th thru Monday, May 20th. On Monday, May 20, 2024 at 8 a.m. CST, your account will be automatically converted to our new digital banking experience. Check back here on that date or check your email for first-time login links into the new digital banking systems.
| Retail Banking Online | Friday, 5/17/2024 | 5:00 p.m. CST |
| Business Banking Online | Friday, 5/17/2024 | 5:00 p.m. CST |
| Consumer Online Enrollment | Friday, 4/26/2024 | 8:00 a.m. CST |
| eStatement Enrollment | Friday, 4/26/2024 | 8:00 a.m. CST |
| MOBILE BANKING (APP) | ||
| Online Enrollment Option | Monday, 4/26/2024 | 7:00 a.m. CST |
| Mobile Deposit | Friday, 5/17/2024 | 1:00 p.m. CST |
| Removed from App Stores | Friday, 5/17/2024 | 3:00 p.m. CST |
| BILL PAY | ||
| Consumer No Access | Monday, 5/13/2024 | 2:00 a.m. CST |
| Business Bill Pay No Access | Monday, 5/13/2024 | 2:00 a.m. CST |
| Last Payment Date | Friday, 5/17/2024 | 8:00 a.m. CST |
| INTUIT/OFX | ||
| No Access | Friday, 5/17/2024 | 10:00 p.m. CST |
Frequently Asked Questions
Where do I find my account number?
You will need your account number to complete your first-time login to the new digital banking system on Monday, May 20, 2024. If you do not know your account number, here's where you can find it:
- On your paper checks, please refer to the image below
- On your F&M Bank mobile app, select an account and click on the "eye" icon at the top to reveal the entire account number.
- Or, call us before Monday, May 20, 2024 to avoid peak hold times. Locations and hours
What will happen to my Bill Pay history, scheduled bill payments, and payee list during the transition?
CONSUMER USERS: Once the new digital banking services are in place, your Bill Pay history, scheduled bill payments, and payee list will remain the same as it was on Friday, May 17, 2024.
BUSINESS USERS: Business Users will need to recreate their payee list and any recurring scheduled bill payments after we go live on Monday, May 20, 2024.
Will I have access to my banking statements?
You will have access to 24 months of statements. If you need any prior statements, please reach out to your local branch.
Do I have to sign up for e-Statements again?
E-Statements will automatically "opt in" if you had previously signed up with old Internet Banking platform.
Will I have any disruption in services?
Temporarily, yes. While we are hard at work upgrading our systems, access to online banking will be unavailable beginning on Friday, May 17 at 5 p.m. The new digital banking system will be available on Monday, May 20 at 8 a.m.
Are my wire and/or ACH templates available?
BUSINESS USERS ONLY: Yes! We were able to manually move your Wire Templates and ACH Templates over to the new internet banking. Please check for accuracy before sending!
Contact our cash management team with any questions at Cashmanagement@fmbank.biz or 319-730-5965.